Billing Operations Associate

📋 Description

• Serve as the primary financial contact for caregivers during onboarding into behavioral health
• Review and explain insurance benefit coverage and Lyra Health's estimated costs for care in a
• Answer initial financial and insurance-related questions, escalating or redirecting to the family's
• Provide transparent payment information and outline available payment options
• Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience
• Maintain accurate documentation of all caregiver interactions in Lyra Health's systems

🎯 Requirements

• 2+ years of experience in healthcare customer service, patient access, medical billing, or
• Working knowledge of health insurance terminology, benefit structures, and prior authorization
• Experience with Prior Authorization cost-control process
• Strong verbal and written communication skills
• Ability to work independently in a remote environment while managing multiple priorities
• High school diploma or equivalent required; associate’s or bachelor’s degree in healthcare

🎁 Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching