Billing Support Associate (all genders)

📋 Description

• Own the Billing Inbox in Zendesk: Handle incoming billing tickets (invoice questions, copies
• Investigate & Resolve: Check contracts, usage data and invoices in our billing tools, find out
• Corrections & Credit Notes: Prepare invoice corrections and credit notes for review by
• Dunning Support: Support our collections process – answer questions about reminders, coordinate
• Knowledge Base: Maintain and improve our customer-facing billing explanations and internal FAQs, so
• Process Improvement: Track recurring ticket types, report them to Finance and Product, and help us

🎯 Requirements

• Studies: You are enrolled in a Bachelor’s or Master’s programme (business administration
• Customer Mindset: You like helping people, stay calm when someone is annoyed about an invoice, and
• Numbers Don’t Scare You: You understand how an invoice, a credit note and a payment relate to each
• Structured & Reliable: You keep track of open tickets, follow up, and don’t let things fall
• The Tech Mindset: You are comfortable with Google Workspace / MS Office, learn new tools quickly
• Languages: German (C1) and English (B2/C1) for our customers and internal communication. Spanish or

🎁 Benefits

• A team that values output over hours. We plan around your lecture schedule and exam periods.
• Flexible working hours and a hybrid setup in Vienna.
• Real ownership from day one and insight into the finance operations of a scaling and fast growing
• Mentoring by our Accounting team and the option to grow into a permanent Finance role after your
• Hardware of your choice (Windows/Mac).
• A company culture that is open, direct, and pragmatic.