Borrower Advocate

📋 Description

• Proactively communicate with a pipeline of borrowers, ensuring they have a clear understanding of
• Monitor project progress from the borrower's perspective and provide support for challenges like
• Investigate and resolve all post-closing borrower inquiries and disputes related to servicing
• Help borrowers understand their statements, payment schedules, and online portal access. Address
• Proactively reach out to at-risk borrowers to prevent loans from defaulting. Collaborate with
• Work closely with cross-functional teams (e.g., servicing operations, special servicing, payment

🎯 Requirements

• Bachelor’s degree
• Minimum 1 year of mortgage-related collection, customer service, or sales experience
• Clearly communicate the life-cycle of a mortgage from start to finish and have knowledge of the
• Build relationships and work closely in a team environment
• Ability to understand customer issues and own any issue through resolution
• Possess broad knowledge of real estate transaction methods

🎁 Benefits

• Medical, Dental, and Vision Insurance: free employee-only coverage; dependents at heavily
• Health Savings Account (HSA): annual employer contribution of $1,000 for individual, $2,000 for
• Disability and Life Insurance: immediate access to short-term and long-term disability, group life
• Remote Work Policy: one-time $500 office setup reimbursement and monthly $85 internet/phone
• Flexible Time Off
• Paid Leaves: up to 8 weeks medical/caregiver leave, 12 weeks paid maternity/paternity, short-term