Brand Advocacy Program Specialist

📋 Description

• Serve as the primary point of contact for advocates using the Duel platform and other tools
• Guide new advocates through account creation, store setup, onboarding, and their first program
• Build, update, quality-check, and maintain advocate challenges, ensuring instructions are clear and
• Monitor advocate progression through program tiers and identify barriers affecting activation or
• Maintain the program calendar across promotions, seasonal campaigns, product launches, and relevant
• Keep accurate records of challenge status, launch dates, submissions, performance, and follow-up

🎯 Requirements

• At least 2 years of experience in social media marketing, influencer marketing, creator programs
• Understanding of major social media platforms, including Instagram, TikTok, Pinterest, YouTube
• Basic project management skills, with the ability to coordinate calendars, timelines, campaigns
• Experience writing or supporting social-first content prompts, creative briefs, captions, community
• Strong organizational skills and a systems-oriented approach, with the ability to manage numerous
• Comfort using customer support or ticketing platforms and CRM-style tracking tools.

🎁 Benefits

• Competitive benefits package for Canadian employees, including paid time off policies.
• RRSP matching.
• Medical, dental, and vision coverage.
• Access to a variety of supplemental benefit options.
• Employee discounts across the company's portfolio of brands.
• Significant ownership and the opportunity to help shape a newly launched advocacy program.