Business Analyst

📋 Description

• Facilitate and drive strategic conversations with business stakeholders and technical teams to
• Co-own prioritized Customer Journey initiatives with business stakeholders, gradually assuming
• Lead discovery sessions to define Customer Journey use cases across Customer Success, Global
• Lead hands-on work to translate business requirements into epics, features, user stories
• Support production readiness, deployment coordination, structured handoffs, and post-release
• Successfully engage in multiple, simultaneous initiatives that span one or multiple functions

🎯 Requirements

• Bachelor's degree in Finance, Business Administration, Economics, Computer Science, or related
• 3+ years of Consulting, Customer Success, Customer Support, Professional Services, Operations
• Experience in Business Analysis; familiarity with SDLC methodologies, Agile, SCRUM, and Waterfall.
• Instinct to ask relevant probing questions that get to the “why” behind business requests to
• Strong critical thinking and verbal/written communication skills, with the ability to distill
• Working understanding of Salesforce Service Cloud and/or Experience Cloud, related business

🎁 Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)