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ALTEN

Business Analyst ServiceNow (H/F) - (Secteur Banque Assurance)

Hybrid

Engineering

Added

3 hours ago

Location

🌍 Worldwide

Type

Full time

Salary

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📋 Description

Recueillir et formaliser les besoins métiers pour des solutions ServiceNow
Configurer et personnaliser des applications ServiceNow (ex : gestion des incidents, des demandes
Collaborer avec les équipes techniques pour intégrer ServiceNow avec d'autres systèmes (ex : SAP
Former les utilisateurs et rédiger la documentation technique
Participer à l'amélioration continue des processus via ServiceNow

🎯 Requirements

Diplômé d’une école d’ingénieur en informatique (Bac+5)
2 ans minimum d’expérience en tant que Business Analyst ou consultant fonctionnel
Spécialisation ServiceNow (certifications CSA/CAD un plus)
Expérience impérative dans le secteur bancaire/financier
Maîtrise des modules ServiceNow (ITSM, ITOM, CSM, HRSD)
Expérience en Agile/Scrum

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