Business Operations Associate

📋 Description

• Provide superior customer and operational support, through email, direct mail, faxes, and internal
• Resolve inbound requests and issues independently and escalate as needed
• Handle disputes, chargebacks, and other account-level issues
• Post payments received through direct mail with exceptional accuracy and efficiency
• Conduct QA of customer service phone calls as needed
• Adhere to regulatory and compliance timelines

🎯 Requirements

• 2+ years of relevant experience in financial services, billing, or fraud investigations
• Comfortable performing routine or repetitive tasks, with a strong commitment to quality, accuracy
• Excellent problem solving, math, computer, and keyboarding skills, including proficiency in
• Excellent verbal and written communication skills
• Attention to detail and excellent organizational skills
• Strong interpersonal and active listening skills

🎁 Benefits

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)