Business Operations - General Manager - CST Travel

📋 Description

• Direct day-to-day business operations across Travel verticals (Flights, Bus, Hotels), ensuring
• Set, monitor, and enforce strict operational KPIs and service delivery SLAs (TAT, FCR, Quality
• Evaluate operational budgets, control unit operational costs, and identify cost-efficiency
• Lead, mentor, and build high-performing operational leaders (Managers, Team Leads, and Operations
• Direct workforce planning, shift alignment, and seasonal ramping to handle volume spikes and ensure
• Conduct regular operational performance reviews, establish clear individual and team deliverables

🎯 Requirements

• Graduate/Post-Graduate degree in Operations Management, Business Administration (MBA preferred), or
• 10–14+ years of overall experience leading large-scale Customer Operations, Service Delivery, or
• Proven track record of directly and indirectly managing large, multi-tiered operations teams (100+
• Deep expertise in vendor management, SLA enforcement, workforce forecasting, and operational
• Outstanding communication and leadership skills, with demonstrated experience delivering

🎁 Benefits

• Improve the average revenue per use by increasing the cross-sell opportunities.
• A solid 360 feedback from your peer teams on your support of their goals.
• Respect, that is earned, not demanded from your peers and manager.