Business Operations Lead – Customer Lifecycle

📋 Description

• Own the onboarding pipeline: every new account from signed deal to fully live; know where every
• Own activation and early-life health: define what a healthy start looks like, spot accounts going
• Define, measure and break down retention and churn metrics (logo vs. revenue, early-life vs.
• Conduct root-cause analysis using funnels, cohorts, survival curves, leading indicators; go beyond
• Drive process improvement: map handoffs across teams, find friction, redesign processes, run
• Build tools: vibe-code dashboards, alerts and workflow tools using Claude and other AI coding

🎯 Requirements

• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier
• Relentless attention to detail: reconcile numbers to the dollar, notice the one row that's wrong
• Strong data skills: comfortable working directly with databases, spreadsheets and BI tools
• AI-native: use Claude (or similar) every day, comfortable connecting AI tools to data through MCPs
• Fluent English, written and spoken.
• Ownership mentality: thrive in ambiguity, bias toward action, care about outcomes more than