Business Operations Lead – Customer Lifecycle

📋 Description

• Own the onboarding pipeline: every new account from signed deal to fully live
• Ensure activation and early-life health: define healthy starts, spot at-risk accounts, intervene
• Define, measure, and break down retention and churn metrics (logo vs. revenue, early-life vs.
• Conduct root-cause analysis using funnels, cohorts, survival curves, leading indicators
• Drive process improvement: map handoffs, find friction, redesign processes, run experiments
• Build tools: dashboards, alerts, and workflows using Claude and other AI coding tools

🎯 Requirements

• 3-7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier
• Relentless attention to detail; reconcile numbers to the dollar
• Strong data skills: comfortable with databases, spreadsheets, BI tools; programming experience a
• AI-native: uses Claude or similar daily, connects AI tools to data via MCPs, builds workflows and
• Fluent English, written and spoken
• Ownership mentality: thrives in ambiguity, bias toward action, cares about outcomes

🎁 Benefits

• Remote, full-time role
• Occasional in-person meetings in Hong Kong
• Occasional trips to operation center in the Philippines