Business Operations Lead – Customer Lifecycle

📋 Description

• The onboarding pipeline. Every new account from signed deal to fully live. You know where every
• Activation and early-life health. The first months decide whether a client stays. Define what a
• Retention and churn as numbers. Define them, measure them and break them down (logo vs. revenue
• Root-cause analysis. Funnels, cohorts, survival curves, leading indicators. Go beyond the dashboard
• Process improvement. Map the handoffs across teams, find the friction, redesign the process, run
• Building tools. Vibe-code dashboards, alerts and workflow tools using Claude and other AI coding

🎯 Requirements

• 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier
• Relentless attention to detail. You reconcile numbers to the dollar. You notice the one row that's
• Strong data skills. Comfortable working directly with databases, with spreadsheets and BI tools.
• AI-native. You use Claude (or similar) every day, are comfortable connecting AI tools to data
• Fluent English, written and spoken.
• Ownership mentality. You thrive in ambiguity, bias toward action, and care about outcomes more than

🎁 Benefits

• Remote, full-time role
• Location: Hong Kong
• Hours: Our clients and many team members operate on US time. Your working day will generally run
• Travel: Occasional trips to our operation center in the Philippines.
• Pace: This is an intense, high-ownership role in a fast-moving company.
• Commitment: This is a high-ownership, full-time role, and we expect it to be your only professional