Buyer Support Team Lead

📋 Description

• Respond to and resolve customer queries through all our channels (including email, chat and phone).
• Drive and enhance customer satisfaction within the Buyer Support team by providing targeted
• Handle escalations from the Buyer Support team and if needed escalate critical support issues to
• Be an expert on Paddle features and capabilities and assist in creating documentation for our
• Facilitate a collaborative and inclusive environment.
• Work with the team members to improve their performance and ensure they reach their KPIs.

🎯 Requirements

• You are used to working remotely and have some experience in online team management or are looking
• You have 3+ years experience in online customer support, providing technical support for a SaaS
• You like making things easier for customers and colleagues. If there’s a roadblock, you want to
• You love reading and learning about new ways of doing things. There’s always a better way.
• You have a positive attitude and enjoy supporting and nurturing others.
• You bring solutions to the table and you aren’t afraid to point out where we’re going wrong.

🎁 Benefits

• Unlimited holidays
• 4 months paid family leave regardless of gender
• Annual learning fund
• Regular internal and external training
• Remote work or hybrid office options
• Constant exposure to new challenges