Call Center Member Advisor

📋 Description

• Provide professional assistance to members on account access, billing inquiries, enrollment
• Utilize expert-level product knowledge to engage and educate members on the value of IDIQ's services
• Practice active listening and empathetic communication to understand member concerns and provide
• Apply de-escalation strategies to manage and resolve escalated interactions
• Identify opportunities to enhance member satisfaction by offering customized service packages
• Manage high volume of incoming and outgoing calls while navigating internal systems

🎯 Requirements

• Minimum two years experience in high-volume call center environment providing customer service by
• Experience handling high call volumes while maintaining customer service and accuracy
• Familiarity with credit reporting services or related industries is a plus
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with internet browsers including Chrome and Firefox

🎁 Benefits

• Medical: 100% of base benefits for employees and 50% for dependents
• Dental: 50% of base benefits for employees and dependents
• Vision: 50% of base benefits for employees and dependents
• $25,000 company paid life insurance
• Short-term disability
• Long-term disability