Call Center Specialist | Hiring Now | Onsite- Pittsburgh

📋 Description

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or
• Research and resolve patient issues using internal tools and resources

🎯 Requirements

• High school diploma or GED required; Associate's or Bachelor's degree is a plus
• Prior customer service experience in retail, call center, or other customer-facing environments is
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

🎁 Benefits

• Health, Dental & Vision
• Well-being Support – Employee Assistance Program with counseling, wellness coaching
• Vacation – 80 hours in year one
• Paid Sick Time – 40 hours per year
• Holidays – 9 paid holidays + 2 floating holidays per year
• Parental Leave – 12 weeks paid for birthing, 4 weeks for non-birthing