Care Coordinator - Manhattan - Upper West Side 77th St.

📋 Description

• Create a welcoming experience for pet parents and pets from check-in through check-out.
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinic.
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
• Maintain organized, clean, and well-stocked client-facing spaces.
• Provide exceptional hospitality, answer questions, and educate pet parents during visits.
• Support clinic operations and collaborate with the veterinary team to ensure smooth client and patient experiences.

🎯 Requirements

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team

🎁 Benefits

• Medical, Dental & Vision Plans
• $0 monthly premiums for qualified individuals
• Mental health support programs
• 401(k) with partial employer match
• Paid Parental Leave
• Commuter Benefits