Care Navigation and Benefits Specialist

📋 Description

• Support the development and refinement of Veteran-specific care coordination workflows, processes
• Help define appropriate scopes of work for non-clinical care coordinators, nurses, and social
• Serve as a subject matter expert on VA healthcare, Veteran benefits, community resources, and
• Help care coordinators navigate VA, community, and Veteran-focused resources and provide benefits
• Provide guidance on complex Veteran cases, including recommendations for appropriate referrals
• Deliver direct Veteran support when needed, helping members navigate healthcare and social needs

🎯 Requirements

• 5+ years of experience as a clinical social worker, care coordinator, care navigator, or in a
• At least 1 year of experience working remotely, with the ability to work independently from a
• Direct experience working with Veterans and/or within the VA system.
• Strong knowledge of VA healthcare, Veteran benefits and resources, behavioral health, and social
• Experience supporting medically and/or behaviorally complex populations.
• Experience engaging with members by phone and text message and documenting case notes within a care

🎁 Benefits

• Full-time, Monday–Friday schedule from 8:30 AM to 4:30 PM CST.
• Fully remote position based in the United States.
• Dedicated home-office work environment with no required travel.
• Non-supervisory role within a care coordination environment.
• Opportunity to directly support Veterans with healthcare, benefits, behavioral health, and social
• Meaningful work focused on improving members' access to care, resources, and quality of life.