Care Specialist I

📋 Description

• Ensure a high-quality customer experience for patients, caregivers, and health plans, while
• Accurately follow process and procedures according to department guidelines to ensure we are
• Consistently meet monthly performance metrics of call availability, efficiency, quality, and
• Manage a high-volume inbound Service Center Calls dealing with related inquiries such as time-off
• Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations.
• Maintain exceptional customer service for all callers, as indicated by call reviews and after call

🎯 Requirements

• Previous experience in a Customer Service environment.
• High-volume inbound call center or contact center environment (at least 2 years).
• Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint (preferable).
• Passion for providing a high level of customer service, including the ability to show empathy
• Ability to organize, set priorities and manage time effectively.
• Strong verbal and written communication skills, demonstrating active listening and adaptability to

🎁 Benefits

• 401k
• health
• dental
• vision
• life insurance
• PTO