Care Specialist I (Harrisburg, PA / Hybrid)

📋 Description

• Manage a high-volume inbound/outbound Service Center Calls dealing with HR related inquiries
• Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations
• Maintain exceptional customer service for all callers, as indicated by call reviews and after call
• Input accurate data entry of sensitive information
• Conduct status reviews over the phone and record reviews to ensure service delivery of caregivers
• Screen patients and caregivers for additional programs and benefits to enhance their lives

🎯 Requirements

• Must be willing and able to travel to Philadelphia or Pittsburgh, PA office 3 times a week - This
• Previous experience in a Customer Service environment
• At least 1 year of experience in high-volume inbound call center or contact center environment
• Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint
• A passion for providing a high level of customer service, including the ability to show empathy
• Ability to organize, set priorities, and manage time effectively

🎁 Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities