Care Specialist I (Kansas City, MO/Hybrid 4 days remote, 1 day in office)

📋 Description

• Manage a high-volume inbound Service Center Calls dealing with related inquiries such as time-off
• Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations.
• Maintain exceptional customer service for all callers, as indicated by call reviews and after call
• Input accurate data entry of sensitive information.
• Conduct wellness review over the phone and record reviews to ensure service delivery of caregivers
• Screen patients and caregivers for additional programs and benefits to enhance their lives.

🎯 Requirements

• Previous experience in a Customer Service environment.
• High-volume inbound call center or contact center environment (at least 2 years).
• Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint (preferable).
• Passion for providing a high level of customer service, including the ability to show empathy
• Ability to organize, set priorities and manage time effectively.
• Strong verbal and written communication skills, demonstrating active listening and adaptability to

🎁 Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities