Caregiver Support Specialist (Queens NY, Hybrid)

📋 Description

• Conduct individualized orientations for our Caregivers to educate them on benefits available to
• Providing accrual status and processing sick time through Empeon and Medflyt, as needed
• Complete employment verifications in a timely manner using Salesforce, Empeon and Knowledge Base to
• Provide clear call summaries through detailed notes on Talk Desk with defined action items for
• Work in FlexFacts portal to assist with reimbursements and allocating funds
• Commuter Benefit forms

🎯 Requirements

• 1+ years of relevant experience in a similar position
• Experience in high-volume inbound and outbound call environment
• Proven track record of strong customer focus and adaptability in a high call volume environment
• Strong written and verbal communication skills with the ability to engage with diverse audiences
• A passion for providing a high level of customer service, including the ability to show empathy
• Ability to multitask, set priorities, and manage time effectively

🎁 Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities