Case Specialist SSI/SSDI (100216)

📋 Description

• Works as part of a team of specialists and care managers assisting customers to successfully
• Supports an assigned caseload of individuals in following-up on applications
• Makes regular contact with customers to review the status of the application and any needed
• Provides counseling and support for customers to comply with any requests
• May conduct workshops for customers on the process and the importance of timely receipt, review
• Conducts outreach to customers who have disengaged from the application and review process to

🎯 Requirements

• Associates Degree or higher in social services or a related field such a psychology, human
• Four years direct customer service experience in a clinical or social service environment
• Experience in a fast-paced, team environment that is performance driven
• Exceptional customer service and engagement skills; prefer training or experience in motivational
• Excellent organizational skills and strong attention to detail
• Experience with publicly-funded programs; Temporary Assistance for Needy Families experience

🎁 Benefits

• All your information will be kept confidential according to EEO guidelines
• When you join Equus, you can expect extensive learning opportunities and networking programs
• But most of all you can expect to make a lasting impact on the lives of others