Certification Coordinator

📋 Description

• Serve as a primary point of contact for external certification vendors and partners, ensuring
• Identify operational bottlenecks, streamline workflows, and drive automation initiatives to
• Create, manage, and update all candidate-facing communications and web pages. Write engaging blogs
• Manage global certification support cases in Salesforce, handle escalations, and oversee candidate
• Lead recruitment, onboarding, engagement, and communication for SnowPro Subject Matter Experts
• Support exam development systems, maintain exam forms, assist with study guide content creation

🎯 Requirements

• High-ownership self-starter with a knack for identifying inefficiencies, automating manual
• Ability to thrive in a fast-paced environment, comfortable making real-time decisions with
• Proven track record of managing external vendor relationships and collaborating with
• Demonstrated ability to identify workflow inefficiencies and implement automated or optimized
• Strong experience drafting candidate-facing communications, managing web page updates, writing
• Proactive self-starter who takes end-to-end ownership of projects and makes sound, real-time