Provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by ensuring
Place outbound calls to patients and assist them through the entire refill process
Receive inbound pharmacy phone calls
Answer, resolve and triage inbound inquiries appropriately
Clarify prescription orders with pharmacist and/or clinician as appropriate
Proactively coordinate medication refills including data entry and ensuring correct days supply is

🎯 Requirements

High school diploma or GED required
State registered as a pharmacy technician
Nationally certified as a CPhT or equivalent strongly preferred but not required
1+ years of experience as a Pharmacy Technician (5-8 years preferred)
Experience working with physicians, nurses, and other healthcare professionals (preferably in a
Strong interpersonal communication skills

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