Channel Development Lead

📋 Description

• Lead strategic business initiatives and complex projects from initial planning through
• Develop and maintain comprehensive project plans, strategic roadmaps, milestones, risk registers
• Identify operational inefficiencies, process gaps, and potential business risks through data
• Drive process improvement and business transformation initiatives to enhance customer experience
• Translate business strategies into actionable programs, implementation plans, timelines, and
• Establish and monitor KPIs to evaluate sales program effectiveness, improve operational efficiency

🎯 Requirements

• At least 3 years of professional experience in call center operations, contact center management
• Minimum of 3 years of experience leading cross-functional initiatives involving business
• Demonstrated experience managing multiple high-priority projects simultaneously, coordinating
• Proven ability to communicate project updates, strategic recommendations, operational risks, and
• Strong analytical skills, with experience interpreting operational data, identifying performance
• Demonstrated ability to independently identify, assess, and resolve complex operational challenges

🎁 Benefits

• Competitive annual base salary ranging from $115,200 to $158,400
• Eligibility for a performance-based bonus incentive plan
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays