Channel Specialist

📋 Description

• Handle inbound/outbound affiliate related support issues via emails and phone calls.
• Develop and attain an in-depth knowledge of the Affiliate programs and associated processes
• Provide exceptional support by listening, understanding the issue, and problem-solving with
• Implement the technical components for clients to get set up with new partners and maintaining
• Communicate and escalate appropriately across teams to ensure client needs are met.
• Provide valuable user stories to the Software development team for product improvement.

🎯 Requirements

• Precise and detail-oriented, with a natural sense of urgency
• Genuinely committed to delivering best in class customer/ technical support.
• Very comfortable with new technology.
• Effective analytical & problem-solving skills. Ability to make decisions and mediate regarding
• Utilize outstanding written and oral communication skills
• Ability to be positive, adaptive and embrace change, share new ideas, and operate effectively as a

🎁 Benefits

• Medical, dental and vision coverage
• 26 vacation days, 10 sick days and 12 paid holidays per year
• Global leave benefit
• 22 weeks paid parental leave
• 2 weeks paid grandparent leave
• Extended care and bereavement leave