Channel Specialist

📋 Description

• Handle inbound and outbound affiliate-related support requests through email and phone, providing
• Develop a thorough understanding of affiliate programs, channel processes, and the tools and
• Listen carefully to customer needs, identify root causes, and provide effective solutions to
• Implement the technical components required to establish new partner connections and maintain
• Coordinate and escalate issues appropriately across internal teams to ensure client needs are
• Develop, maintain, and strengthen productive relationships with both internal stakeholders and

🎯 Requirements

• Strong attention to detail, precision, and a natural sense of urgency when managing customer and
• Genuine commitment to delivering high-quality customer and technical support.
• Comfortable learning and working with new technologies, software tools, and digital processes.
• Strong analytical and problem-solving abilities, with confidence to make decisions.
• Excellent written and verbal communication skills.
• Positive, adaptable, and collaborative approach.

🎁 Benefits

• Hourly compensation of $20.50–$30.75, plus potential 10% bonus.
• Medical, dental, and vision coverage.
• 26 vacation days, 10 sick days, and 12 paid holidays annually.
• Global leave benefits, including 22 weeks of paid parental leave.
• 2 weeks of paid grandparent leave.
• Extended care and bereavement leave.