Chief Client Officer

📋 Description

• Run and continually strengthen the operating model and rhythm that connects pre-sales, consulting
• Raise the standards, SLAs and escalation paths for the client services and delivery organization
• Use clear metrics, planning and forecasting to run the business with foresight
• Own and drive the results that matter most to clients, including NPS/CSAT, time-to-value, on-time
• Own the outcomes of data delivery across every client segment
• Bring the technical knowledge to lead and enable the teams who build and run delivery

🎯 Requirements

• 15+ years leading client services, delivery or client operations, including time as a member of an
• Exceptional operating management skills
• Unwavering focus on exceptional client experience
• Demonstrated experience delivering data at scale
• Hands-on experience across the full journey from pre-sales to delivery
• Experience leading leaders at scale across multiple functions

🎁 Benefits

• Competitive base salary & annual bonus opportunity
• Health, dental, and vision coverage starting on day 1
• 401(k) plan
• Equity program with new hire equity grants beginning at Director level and above
• Flexible location: Remote workdays and 3 days a week in-office for Philadelphia area team members
• Generous PTO targeted at 4 weeks per year