Chief of Staff, Brokerage Product & Customer Care

📋 Description

• Strategic partner to the VP of Brokerage Products and Customer Care.
• Design and manage the organization’s rhythm (lead meetings, QBRs).
• Drive large-scale product initiatives from concept to execution.
• Partner with HR, Finance, and Recruiting on headcount and development.
• Manage high-priority, ambiguous projects for the VP.
• Based in Menlo Park, CA with in-person work 5 days/week.

🎯 Requirements

• 8+ years in strategic operations, product mgmt, or chief of staff.
• Fintech/financial services or tech background preferred.
• Exceptional interpersonal skills; influence execs and partners.
• Strong written and verbal communication; translate complex concepts.
• Strong product judgment; turn ambiguity into roadmaps.
• Experience leading large cross-functional programs.

🎁 Benefits

• Competitive pay with equity and performance bonuses.
• 100% paid health insurance for employees; 90% for dependents.
• Lifestyle wallet for wellness and learning.
• Employer-paid life and disability insurance; fertility support.
• Generous PTO, holidays, sick leave, parental leave.
• On-site experiences with meals, events, and spaces.