Review incoming support requests and evaluate risk, impact, and severity
Develop subject matter expertise in our technology
Provide technical support to clients via cases and chat
Demonstrate professional, assertive, articulate, and friendly verbal and written communication
Maintain ownership of each assigned case from initial report through resolution
Provide timely updates via case management system and capture case notes

🎯 Requirements

1.5 years in a technical support role
Strong written and verbal communication skills
Excellent professional written and verbal communication skills
Assertive, articulate, and friendly communication style
CRM software such as Salesforce
Self-motivated and autonomous

🎁 Benefits

Competitive salaries
Competitive benefits
401k
Generous PTO
Team building activities

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