Client Experience Associate

📋 Description

• Be the welcoming face of Sotheby’s
• Greet clients, assist with general enquiries and triage to relevant departments
• Liaise closely with Client Experience, Bids, Seller Operations, Security, Events, Marketing
• Support paddle registration during sales
• Work on the Valuations desk, liaising with relevant specialists or providing alternative referrals
• Take registration and bidding instructions from clients and staff in person

🎯 Requirements

• Professional English (spoken and written)
• Exceptional client service skills with strong abilities in active listening, empathy, conflict
• Demonstrable experience managing high volumes of client enquiries, cases, or support tickets within
• Experience working against service level agreements and performance targets
• Excellent written and verbal communication skills with outstanding attention to detail
• Strong organisational skills with the ability to prioritise competing client demands