Manage and resolve client queries, complaints and special requests with professionalism and
Coordinate with Post-Sale Shipping and internal departments to ensure smooth post-sale
Supports Post-Sale Shipping by assisting with day-to-day activities within the team
Triaging Freshdesk Tickets & Client Phone calls where appropriate.
Ensuring Freshdesk Tickets are replied to in accordance with all Sotheby’s SLA’s
Reporting on available shipping quotes and issuing to clients in a timely manner

🎯 Requirements

Calm demeanour, especially under pressure
Well presented with a friendly, enthusiastic and welcoming disposition
Exceptional oral and written communication skills
Exceptional Client Service skills
A second European language is desirable
Good numeracy skills.

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