Client Onboarding Specialist - Sydney Office

📋 Description

• Onboard customers and ensure smooth activation of WeTravel
• Help migrate content (reservations, photos, pricing, descriptions)
• Provide personalized trainings for customers
• Collaborate with Sales, AM, Product, and customers across time zones
• Occasional on-site client onboarding travel (1-2x per quarter)
• Own projects end-to-end and drive value for customers

🎯 Requirements

• Fluent in English; other languages a bonus
• Passion for educating customers and driving performance
• Organized, proactive, able to work independently; detail-oriented
• Strong project management across multiple projects and stakeholders
• Willing to travel for on-site client onboarding (1-2x/quarter)
• Bonus: experience in travel tech or SMB SaaS; familiarity with HubSpot, Slack, Confluence, Loom

🎁 Benefits

• Superannuation
• 4 days in office (Sydney) with 1 WFH day per week
• Time to Recharge — unlimited paid time off
• Amsterdam HQ program – 2-4 weeks per year
• Work From Anywhere — up to four weeks per calendar year
• Extensive paid family leave