Client Partner, Scaled Accounts

📋 Description

• Own a portfolio of up to ~100 accounts across SMB and mid-market segments
• Prioritize engagement based on renewal timing, risk signals, and growth potential
• Manage by exception using dashboards, health scores, and triggers rather than high-touch engagement
• Own end-to-end renewal management, including timeline creation, stakeholder alignment, and deal
• Maintain accurate, data-driven renewal forecasts with clear visibility into risk, upside, and
• Proactively identify at-risk accounts and drive mitigation plans to ensure predictable renewal

🎯 Requirements

• 5–8+ years of experience in customer success, account management, or renewal management within
• Proven track record managing high-volume portfolios with strong retention outcomes
• Experience in renewal ownership and forecasting, with a focus on predictability and risk mitigation
• Background in industrial manufacturing, digital transformation, or process optimization
• Ability to manage many accounts simultaneously by focusing effort where it drives the most impact
• Strong process orientation with comfort executing within structured, repeatable frameworks

🎁 Benefits

• Flexible PTO
• Medical/Dental/Vision insurance
• 401(k) match
• Stock options
• Paid parental leave
• WFH and phone stipend