Client Relations Officer

📋 Description

• Deliver a high standard of customer support via email and live chat across multiple time zones.
• Manage and resolve incoming requests efficiently, escalating to other teams when necessary.
• Collaborate closely with internal teams (Compliance, Operations, Commercial, Finance) to ensure
• Maintain a strong understanding of Fyorin’s platform and updates to guide clients effectively.
• Identify recurring issues and provide actionable feedback to improve customer experience.
• Build lasting relationships with clients through proactive engagement and value-driven

🎯 Requirements

• 1+ year of experience in a customer support or client-facing role, preferably within a financial
• Basic understanding of transaction flows (e.g. SEPA, SWIFT, Card payments).
• Proven ability to identify customer needs, troubleshoot effectively, and escalate appropriately
• Excellent written and verbal communication skills in English; proficiency in additional languages
• Ability to thrive in a fast-paced, startup environment while maintaining a customer-first mindset.
• A keen interest in banking, finance, and technology, with the curiosity to keep learning.

🎁 Benefits

• A dynamic startup culture with room for ownership and growth
• Opportunities to learn and advance your career in FinTech
• A supportive, international, and collaborative team environment
• Competitive salary
• Health Insurance
• Flexible working hours