Client Relationship & Retention Specialist

📋 Description

• Take ownership of at-risk customer cases involving dissatisfaction, disengagement, cancellation
• Contact assigned customers promptly by telephone, using SMS and email when appropriate to maintain
• Review the customer's complete journey and history before making contact to understand the context
• Build rapport and establish trust quickly, particularly when speaking with frustrated
• Diagnose practical, technical, delivery, expectation, and other underlying blockers to identify the
• Troubleshoot appropriate issues directly and coordinate with internal specialists when additional

🎯 Requirements

• Previous experience in consultative or high-ticket sales, closing, customer retention, customer
• Strong conversational influence and call-control skills, with the ability to confidently guide
• Proven ability to build rapport with frustrated, disappointed, uncertain, or skeptical customers.
• Comfortable leading difficult, sensitive, and emotionally charged conversations while remaining
• Strong active listening skills combined with the confidence to challenge an unhelpful conclusion
• Ability to distinguish legitimate customer or business issues from assumptions and investigate

🎁 Benefits

• Full-time opportunity.
• Independent Contractor Agreement.
• Monthly base compensation of USD $6,000-$8,000, depending on experience.
• Additional monthly performance-based incentive tied to results.
• Fully remote work environment.
• Opportunity to grow into broader Client Operations, Customer Success, senior, or team-lead