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11 minutes ago
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Type
Full time
Salary
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Related skills

crm negotiation customer service retention call center

📋 Description

  • Educate clients about the hardship program
  • Deescalate upset clients with empathy
  • Use CRM to access and document progress
  • Assess financial status and propose options
  • Retain clients with customized solutions
  • Provide best-in-class service via phone and other channels

🎯 Requirements

  • Experience in retention, sales, or collections
  • High school diploma required; associate/bachelor a plus
  • Able to work in a fast-paced environment with high call volumes
  • Resilient and calm under pressure
  • Strong negotiation and de-escalation skills
  • Proficient with a CRM system

🎁 Benefits

  • Health, dental, and vision coverage
  • Generous PTO, holidays, and parental leave
  • 401(k) matching program
  • Merit advancement opportunities
  • Career development and training
  • Team-oriented culture and supportive environment
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