Client Retention Specialist

📋 Description

• Educate clients on the financial hardship debt program.
• Empathize and deescalate upset clients.
• Navigate CRM to access client status and progress.
• Analyze clients' financial situations to choose options.
• Retain clients by tailoring solutions to goals.
• Meet retention targets and earn commissions.

🎯 Requirements

• Experience in retention, sales, or collections.
• High school diploma or equivalent; degree a plus.
• Handle high call volumes in a fast-paced environment.
• Resilient and calm under pressure.
• Strong negotiation and de-escalation skills.
• Tech-savvy; proficient with a CRM system.

🎁 Benefits

• Employer health, dental, and vision contributions.
• Generous PTO, paid holidays, and parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development and training.
• Collaborative, inclusive team culture.