Client Retention Specialist

📋 Description

• Educate clients about the Beyond Finance financial hardship debt program
• Empathize and deescalate upset clients
• Navigate CRM system to access client information
• Maintain accurate records of client interactions
• Analyze client financial situations
• Develop customized solutions for clients

🎯 Requirements

• Experience in Retention, Sales, or Collections
• High school diploma or equivalent (Associate's or Bachelor's degree a plus)
• Ability to work in a fast-paced environment and handle high call volumes
• Resilient and able to remain calm under pressure
• Demonstrated ability to negotiate and deescalate client issues
• Tech savvy and proficiency with CRM system

🎁 Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development and training