Client Retention Specialist (Remote)

📋 Description

• Educate clients about the financial hardship debt program
• Deescalate upset clients with empathy and active listening
• Use CRM to access and document client status and progress
• Assess finances to identify debt-free options
• Develop customized retention solutions with clients
• Meet retention targets and earn commissions

🎯 Requirements

• Experience in retention, sales, or collections
• High school diploma or equivalent (degree a plus)
• Fast-paced env with high call volumes
• Resilient and calm under pressure
• Negotiation and deescalation skills
• Tech-savvy with CRM proficiency
• Strong customer focus and adaptability
• Excellent verbal and written communication; active listening
• Team-oriented with collaboration and inclusion
• Troubleshooting and problem-solving skills
• Multi-task, prioritize and manage time
• Willingness to adapt and learn new financial solutions

🎁 Benefits

• Health, dental, and vision contributions
• Generous PTO, holidays, and parental leave
• 401(k) matching
• Merit advancement opportunities
• Career development and training
• Collaborative culture and sense of belonging