Client Retention Specialist (Remote)

📋 Description

• Educate clients on the financial hardship program and options.
• Empathize with clients and deescalate concerns.
• Navigate CRM to access client info and log progress.
• Analyze financial situations to identify debt-free options.
• Retain clients by tailoring solutions and maintaining program engagement.
• Achieve retention goals and commissions through results.

🎯 Requirements

• Retention, Sales, or Collections experience
• High school diploma; Associate/Bachelor's a plus
• Able to work in a fast-paced environment with high call volumes
• Negotiation and deescalation skills
• Tech-savvy; proficiency with a CRM
• Strong verbal and written communication

🎁 Benefits

• Health, dental, and vision coverage with employer contributions
• Generous PTO, holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development and training