Client Retention Specialist (Remote)

📋 Description

• Educate clients on the hardship program, benefits, options
• Empathize and deescalate upset clients by phone
• Use CRM to access and document client data
• Assess finances to identify debt-free options
• Retain clients with customized solutions
• Provide best-in-class service across channels

🎯 Requirements

• Experience in retention, sales, or collections
• High school diploma; Associate/Bachelor's a plus
• Ability to handle high call volumes in a fast-paced env
• Resilient and calm under pressure
• Strong verbal and written communication; active listening
• Tech-savvy; proficient with a CRM

🎁 Benefits

• Employer contributions for health, dental, and vision
• Generous PTO and paid holidays
• Paid parental leave
• 401(k) matching program
• Merit advancement and career development
• Training opportunities and team culture