Client Service Representative

📋 Description

• Receive Orders from clients, sales and account management Teams for the local and global operations.
• Ensure proper documentation and order processing
• Opens orders in Systems
• Notify Sales and Account Management Teams of service delivery delays.
• Communicate client order concerns to the client, Sales and Account Management teams as required by
• Escalates non routine order, inquiries or service delays concerns or issues to Client Service Team

🎯 Requirements

• High school diploma or GED (Required)
• Associate’s degree in science background (Preferred)
• Two or more years of administrative or operational experience, familiarity with data entry
• Proficient in Microsoft Office- Word, Excel, and Outlook specifically.
• Working in laboratory environment a plus
• Ability to establish effective working and team relationships with internal and external customers

🎁 Benefits

• Medical, dental and vision insurance, life insurance, employee assistance programs.
• 401(k) with company match (immediate vesting upon enrollment).
• Online training courses, virtual and classroom development experiences, tuition reimbursement
• Paid-time off and family leave