Client Services Associate

📋 Description

• Manage Incoming Referrals: Review, accept, decline, and enter referrals into our system accurately
• Respond Quickly to New Referrals: Monitor incoming referrals from fax and online platforms
• Welcome New Clients: Make courtesy welcome calls to clients scheduled to begin care the following
• Answer Incoming Calls: Provide professional, friendly customer service over the phone and direct
• Coordinate Start-of-Care Communication: Send end-of-day start-of-care emails to the care team
• Assist with Insurance Outreach: Occasionally contact clients to address insurance-related questions

🎯 Requirements

• Previous medical office or home health care experience preferred.
• Familiarity with Medicare and OASIS is a plus.
• Strong computer skills.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced
• A demonstrated ability to take on increasing responsibility and achieve goals.

🎁 Benefits

• Medical, dental, and vision insurance
• Paid holidays, vacation, and sick leave
• Employer-paid life insurance
• 401(k) retirement plan with company match
• Direct deposit
• Employee Assistance Program (EAP)