Client Services Manager

📋 Description

• Build trusting relationships with clients, families, field employees, referral sources, and
• Coordinate client services and manage an active caseload, responding promptly to new requests
• Match clients with appropriate field employees based on client needs, employee skills and
• Check in with clients, families, and field employees to support satisfaction, dependable service
• Participate in recruiting and onboarding field employees and help support their engagement and
• Partner with clinical leaders and office teammates to communicate changes, resolve concerns, and

🎯 Requirements

• A four-year college degree is required or equivalent healthcare experience.
• Strong interpersonal, communication, and relationship-building skills.
• Excellent organization, follow-through, and the ability to manage multiple priorities in a
• Sound judgment and a calm, solutions-focused approach when responding to changing needs or concerns.
• A demonstrated record of achieving goals and taking on increasing responsibility; supervisory
• Experience in healthcare, home care, recruiting, staffing, customer service, or a related field is