Client Services Manager, Home Care

📋 Description

• Manage daily/weekly schedules for clients and caregivers.
• Be primary contact for clients and families; support experience.
• Partner with caregivers and office leadership to ensure service delivery.
• Coordinate referrals, intakes, and start-of-care activities.
• Maintain client/service documentation; use AlayaCare for scheduling and records.
• Build and manage a client caseload; focus on service consistency.

🎯 Requirements

• Strong customer service, communication, and relationship skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfort with scheduling, documentation, email, and reporting systems.
• Commitment to supporting clients, families, and field staff with compassion.
• Experience in home care, healthcare, or office coordination.

🎁 Benefits

• Full-time, in-office role with weekday schedule.
• Collaborative team environment focused on compassionate care.
• Opportunity to improve client outcomes and caregiver support.
• Be part of BAYADA's mission and values.