Client Services Manager, Hospice

📋 Description

• Manage a high-volume hospice intake process, with referrals received through email, fax, and phone
• Respond quickly to new referrals and contact clients or families, ideally within 30 minutes or less
• Gather required referral information and complete accurate intake forms
• Verify insurance and financial information and confirm hospice history when applicable
• Confirm that clients are appropriately entered in the electronic medical record (EMR) system
• Obtain or confirm physician orders needed for hospice services

🎯 Requirements

• Strong intake experience and knowledge, preferably in healthcare, hospice, home care, or another
• Must be comfortable working fully on-site in a collaborative office setting
• Strong organization, prioritization, communication, and problem-solving skills
• Ability to move quickly and manage multiple competing priorities while responding to clients and
• Upbeat, flexible, open-minded approach and comfort working through change
• Strong relationship-building skills and a client-focused approach to service

🎁 Benefits

• PTO, comprehensive benefits, 401(k) match, and quarterly bonus opportunity
• Medical, dental, and vision coverage
• Paid holidays, vacation, and sick time
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program