Client Services Manager, Pediatrics

📋 Description

• Lead the delivery and coordination of client services in a growing skilled nursing office
• Manage a full caseload with confidence, urgency, and strong attention to detail
• Monitor KPIs, margins, and other performance metrics to improve office results
• Partner closely with field staff, clients, and families to ensure an exceptional care experience
• Build trust through in-person presence, including visits in clients’ homes
• Support business growth by balancing service excellence with an entrepreneurial, revenue-minded

🎯 Requirements

• Manager-level experience with the ability to own a full caseload
• Strong understanding of KPIs, business performance, and how to influence results
• A growth mindset with comfort in a metrics-driven environment
• Professional presence and communication skills on Zoom and in person
• Ability to build relationships with clients, families, and field employees through regular
• Entrepreneurial thinking and a strong sense of accountability for outcomes

🎁 Benefits

• This is an in-person leadership role; no remote work available
• Client relationships/interactions are a part of the role and essential to building trust
• Candidates should be comfortable operating in a performance-focused culture where metrics matter