Client Services Manager - West Coast

📋 Description

• Manages, maintains, and grows internal and external customer relationships to increase revenue
• Directly supervise client services team and PMs
• Serves as a main point of contact for customers regarding compliance testing and resolutions to
• Manages relationship between the client services team and local or cross-location departments
• Addresses complex client issues in a professional and timely manner
• Promotes a positive, respectful and inclusive work environment

🎯 Requirements

• Bachelor's degree or equivalent education and experience
• 5+ years of experience in Laboratory, Technical, Business, Shipping, or Project Management
• 1+ years supervisory experience
• Advanced oral and written communications skills
• Strong self-initiative and resourcefulness
• Advanced English language skills

🎁 Benefits

• Medical, dental and vision insurance, life insurance, employee assistance programs
• 401(k) with company match (immediate vesting upon enrollment)
• Professional Growth: Online training courses, virtual and classroom development experiences
• Work-Life Balance: Paid-time off and family leave