Client Success Account Manager

📋 Description

• Develop a sales plan for each named client, identifying products, expansion opportunities, and the
• Ensure contract renewals, expansions, and lead annual contract renegotiations.
• Partner with client's HR and decision makers, building an approach to connect their C-level to
• Use data and market analysis to identify risks, opportunities, and build data-backed narratives to
• Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product

🎯 Requirements

• Based in Santa Catarina — hybrid model, with in-person client visits.
• Previous experience in a client-facing role, leading large and complex Enterprise client
• Strong analytical skills, with the ability to use data to support decision-making, negotiations
• Strong communication skills to engage with senior stakeholders, including Director and C-level
• Ability to identify root causes and solve problems creatively and efficiently.
• Ability to operate independently and manage multiple clients/projects concurrently with strong

🎁 Benefits

• Free Gold+ Wellhub membership with access to onsite gyms and studios, digital fitness programs, and
• Wellz: complete emotional wellbeing program with individual therapy sessions (52 per year) and
• Health, dental, and life insurance.
• Flexible work with hybrid and remote options; home office reimbursement.
• Flexible schedule defined with leaders.
• Paid time off: vacations after 6 months, additional 3 days off per year + 1 day off per year of