Client Success Director

📋 Description

• Lead, coach, and develop a team of Client Success Managers, including performance management
• Establish clear operating rhythms for monitoring account health, prioritizing issues, communicating
• Own client satisfaction and health throughout the full lifecycle, from implementation and
• Serve as the ultimate internal escalation point for complex and executive-level client concerns
• Personally lead resolution of high-impact client challenges, making sound decisions under pressure
• Partner with commercial and account management leadership to incorporate client health insights

🎯 Requirements

• 10+ years of experience in healthcare services, consulting, clinical services, client success, or a
• Demonstrated success stabilizing at-risk client relationships and improving client satisfaction and
• Familiarity with healthcare payer lines of business, including Medicare Advantage, Managed
• Experience partnering with commercial, sales, or account management teams on renewal and expansion
• Strong executive communication and presentation skills, with the ability to build credibility and
• Strong people leadership skills, including coaching, performance management, talent development

🎁 Benefits

• Base salary of $160,000–$180,000 per year, plus bonus.
• Fully remote, remote-first work environment.
• Flexible remote location.
• Unlimited paid time off.
• Medical, dental, and vision healthcare coverage.
• 401(k) retirement plan.